Soul Centred Wellness | 0430 456 776

Terms & Conditions

By booking an appointment at The Healing Heart you have agreed to our terms and conditions (T+C’s). 

These terms and conditions are ultimately just a general courtesy that should be given to any appointment-based business.

Please read our terms and conditions below

  • It is the clients responsibility to make sure we have all the correct contact details upon booking. It is also important to keep a record of your booking on hand. If you have entered the wrong phone number, we will not be held responsible if you do not receive a confirmation text due to incorrect details. If your regular phone number is often unattended, please provide us with an alternative contact number and save your booking to your calendar.
  • The Healing Heart will not hold appointments. If you have contacted us for an appointment and we are waiting to hear back from you to confirm a given time we will not hold that appointment until you have confirmed it. 
  • To secure you booking payment needs to be made 24 hours before your scheduled appointment via bank transfer details provided at the time of your booking. 
  • We kindly ask that clients notify us of the need to reschedule or cancel appointments at least 24 hours before the scheduled appointment. 
  • Cancellations of your scheduled appointment must be made no less than 12 hours prior to your scheduled appointment time. If less than 12 hours’ notice is given 25% of your booking fee will be charged.  
  • If you do not show up to your scheduled appointment or cancel within 1 hour of your appointment this is considered a “no show’. You will automatically forfeit a fee of 50% of the cost of your booking. 
  • If you are unable to attend your appointment due to circumstances beyond your control, please contact us to discuss your situation and a credit note will be issued. Credit notes must be used within 3 months.
  • If a session must be cancelled due to ill-health of the facilitator or technical issues, a rescheduling email or text will be sent within 12 hours. 
  • Gift Vouchers are valid for 6 months.
  • Running late to your appointment puts stress on our schedule. If you think you are going to be late to your appointment, please let us know as soon as possible so we can do our best to accommodate.
  • If we’re able to see you but need to reduce your treatment to prevent interrupting other appointments, the original charge for the appointment will still apply. 
  • For Zoom calls please ensure you have a solid internet connection and use a good quality set of headphone/speakers and microphones to avoid any technical interruptions and consequently a reduced session time.
  • It is not acceptable to show up late for an appointment and ask for a reduced treatment, while expecting to be charged for the lesser time.
  • Letting us know ahead of time if there is a possibility of needing to reschedule / revise your appointment is much appreciated. It is likely we can accommodate moving you to a more appropriate time and adding or subtracting services if several days’ notice is given.
  • If you act in any way that is abusive towards us or portray disrespectful behaviour, we reserve the right to deny service and to ask you to leave the premises and all monies will be forfeited. 
  • If you are prevented from attending your appointment due to circumstances beyond your control, please contact us to discuss your situation and a credit note will be issued. Credit notes may only be applied to an equivalent session and must be used within 3 months. 

DISCLAIMER

All readings provided by “The Healing Heart” are intended to offer an insight into a person’s personal life and do not in any way, constitute legal, financial, or professional advice. It is your responsibility to consult an appropriately qualified professional if you have questions or concerns for these matters.

Please read The Healing Heart's full disclaimer below

By engaging in a reading, you understand that “The Healing Heart” does not diagnose illnesses, including questions pertaining to pregnancy and death. Since references to the future and outcomes are based on potentials, possibilities, and probabilities at the time of the reading based on your actions and other people’s actions or inactions and due to interpretation as to what was said at the time of the reading, you understand that there is no guarantee on the accuracy rate of a reading, session, or consultation and it is not fortune-telling, nor does this site imply or infer such. 

You take full responsibility for your implementation of any suggestions made during your session. You understand that our advice is always limited to providing you with options for your consideration, and that you are solely responsible for the choices and actions that you make hereafter. Always consult your own values and make informed choices for how you choose to proceed. You agree to indemnify us against all consequences arising directly or indirectly from your choices. 

Our healing offerings are designed to help you connect with your own inner wisdom for personal and spiritual growth. Our offerings are not a substitute for appropriately qualified medical or mental health advice, nor does this site imply or infer such. By engaging in our offerings, you understand that “The Healing Heart” does not diagnose illnesses or give health advice. It is your responsibility to consult an appropriately qualified medical professional if you have any questions or concerns that go beyond the scope of our services.

You are solely responsible for your own mental health and any adverse physical, mental, or emotional reactions that you may experience as a result of your participation in our offerings. However, we are committed in monitoring your safety and if we have any concerns regarding your physiological or psychological state, we reserve the right to refer you to a medical professional as our duty of care towards you. 

Our offerings are known for creating profound inner transformation, but we cannot guarantee this will happen for you. All outcomes are dependent on the uniqueness of an individual which are beyond our knowledge and control. We encourage you to come into your session with a strong intention and a willingness to do the work. 

Privacy Policy | Last updated 31/03/2022

We, at The Healing Heart, respect the privacy of our clients and users of this site. The linked Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (thehealingheart.com.au), including any other media form, media channel, mobile website, or mobile application related or connected thereto thehealingheart.com.au. Please read our privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to our Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon updates to the Privacy Policy on the site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review our Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the site after the date such revised Privacy Policy is posted. 

Please read our Privacy Policy Below

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to: • Administer sweepstakes, promotions, giveaways and contests. • Assist law enforcement and respond to subpoena. • Compile anonymous statistical data and analysis for use internally or with third parties. • Create and manage your account. • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. • Email you regarding your account or order. • Enable user-to-user communications. • Fulfill and manage purchases, orders, payments, and other transactions related to the Site. • Generate a personal profile about you to make future visits to the Site more personalised. • Increase the efficiency and operation of the Site. • Monitor and analyse usage and trends to improve your experience with the Site. • Notify you of updates to the Site. • Offer new products, services, and/or recommendations to you. • Perform other business activities as needed. • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. • Process payments and refunds. • Request feedback and contact you about your use of the Site. • Resolve disputes and troubleshoot problems. • Respond to product and customer service requests. • Send you a newsletter. • Solicit support for the Site.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users: If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings: When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Social Media Contacts: If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy: If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honour commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Cookies & Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customise the Site [and our mobile application] and improve your experience. When you access the Site [or our mobile application], your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site [or our mobile application]. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.] [We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customise the Site [and our mobile application] and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.]
Website Analytics: We may also partner with selected third-party vendors, such as Google Analytics to allow tracking technologies and re-marketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. 

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Emails & Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:  Contacting us using the contact information provided below If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Contact Us: If you have questions or comments about this Privacy Policy, please contact us via our contact form here